How sijago Bingo Works
Bingo on our platform is a live-call game: a host at our studio draws numbered balls from a cage, reads each number aloud, and transmits the draw via HD video. Your card updates automatically on your screen—when your number matches a called number, that square highlights. You do not need to manually mark anything; our system syncs in real time across all connected devices.
Each Bingo session lasts between 5 and subject to verification from first draw to final payout. We run multiple tables in parallel—some with lower limits ideal for casual players, others with higher stakes for experienced members. Our hosts announce table limits before each round, so you know exactly what entry cost and prize pool you are joining.
We operate Bingo rounds daily from early morning through late evening, with peak activity during weekend afternoons and around major football events like Liga 1 weekends or Piala Indonesia cup matches. During holiday periods such as Idul Adha, we extend our schedule to accommodate the increase in member participation.
Game Rules and Card Patterns
Our Bingo cards follow the standard 5×5 grid with numbers 1–90. The centre square is always a free space (auto-marked for you at the start). Our hosts call numbers one at a time, and you win when you complete one of these patterns:
- Line: five marked squares in a horizontal row.
- Column: five marked squares in a vertical column.
- Full Card: all 25 squares marked (also called a "full house").
- Diagonal: five marked squares from top-left to bottom-right or top-right to bottom-left (on certain tables).
- Four Corners: the four corner squares marked (on select premium tables).
Each round specifies which pattern wins. Our hosts announce the winning pattern before numbers are drawn, so you know exactly what to aim for. If multiple players complete the pattern in the same draw, prizes split evenly among all winners.
Deposits and Payment Options on sijago
To play Bingo on our platform, you first fund your account using one of our supported payment methods. We accept all major Indonesian e-wallets and bank transfers:
- DANA: Instant top-up; funds appear in your account within seconds.
- e-wallet: Direct wallet link; no intermediate steps.
- mobile banking: Seamless integration with your Gojek ecosystem.
- local payment: Paired with your Shopee account for quick access.
- Bank Transfers (online payment, e-wallet, mobile banking, local payment): Standard processing; Surabaya and Bandung branches process locally for faster clearance.
- online payment and e-wallet: Alternative options for members in Medan, Semarang, and other regions.
Once your deposit is confirmed, your account balance updates immediately, and you can buy a Bingo card at any active table. We do not charge hidden fees on deposits, and our payment gateway uses standard encryption to protect your account details.
When you deposit above a certain threshold, we may request proof of payment source (e.g., a photo of your bank statement or e-wallet confirmation). This is standard KYC procedure to prevent fraud and comply with Indonesian payment regulations. Our compliance team reviews such requests within two business days.
Withdrawals and Account Management
After a Bingo win or during any time you hold a balance on sijago, you can request a withdrawal back to your original payment method. We process withdrawal requests during our standard operating hours (typically within one business day for e-wallet methods, up to two business days for bank transfers). Your winnings are credited to the same account you deposited from—no separate withdrawal wallet or intermediate step.
To withdraw, log into your account, navigate to the Withdrawal section, and select your preferred payment method. Enter the amount you wish to withdraw and confirm. Our system performs a final verification against your account history and deposit records, then transmits the funds. You will receive a confirmation email once the withdrawal is processed.
If your withdrawal is delayed or does not appear, contact our support team via the in-app chat or email. We maintain a response window of 4–6 hours during business days. Provide your member ID, the date and amount of your withdrawal request, and our team will investigate and update you on the status.
Account Recovery and Locked Accounts
If you forget your password or suspect unauthorized access to your account, visit the Login page and select "Forgot password?" You will receive an email with a secure reset link. If your account is locked after multiple failed login attempts, the lock lifts automatically after subject to verification, or you can unlock it immediately via email verification. Our support team is available to guide you through both processes.
Multilingual Support and Table Hosts
All of our Bingo hosts speak Indonesian and English fluently. During each round, they manage the draw, announce numbers clearly, and respond to player questions via the live chat feature at your table. If you have a question about your card, the winning pattern, or a prize claim, you can message your host directly without leaving the game.
Our support team (separate from table hosts) operates an email helpdesk and in-app chat channel for account issues, payment problems, or complaints. We aim to reply within 2–4 hours during Jakarta business hours (08:00–18:00 WIB, Monday to Friday). For non-urgent queries, expect a response within one business day.
