sijago Casino & Sportsbook FAQ
Users on sijago ask questions across several key areas: how to open and secure an account, how deposits and withdrawals work, what games and markets are available, and how our support team handles account issues. This page answers the most common questions so you can get started quickly and understand our policies.
This FAQ covers account setup, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers), game rules, and account security. If your question is not answered here, our support team is available 24/7 via live chat or email. For detailed legal information, please read our Terms and ConditionsPrivacy Policyand Legal Notice
To use this FAQ, scroll through the sections below or search for your topic. Each answer includes step-by-step guidance or contact information. If you need immediate help, contact our support team — response times are typically subject to verification during Jakarta business hours (08:00–18:00 WIB, Monday to Friday).
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Games and marketslive-dealer tables, sportsbook, slots, esports, and demo mode
- Support and account caredata deletion, support tickets, and account security
KYC (Know Your Customer) verification requires two documents: a valid government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months). Upload clear photos of both documents via your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request new photos. Once approved, you can deposit and withdraw without further delays. Verification is required before your first withdrawal.
To request deletion of your personal data, contact our support team via live chat or email and state "I request deletion of my personal data under privacy law." Provide your account username and registered email. We will verify your identity and process your request within 14 business days. Note that we retain transaction records for 7 years to comply with anti-money-laundering regulations. After deletion, your account will be permanently closed and cannot be reopened. Any remaining balance will be refunded to your registered payment method.
Our support team is available 24/7 via live chat (fastest response) or email. To open a ticket, click the live-chat icon on any page and describe your issue. Our team responds within subject to verification during Jakarta business hours. For non-urgent issues, email [email protected] with your account username, issue description, and any relevant screenshots. We respond to emails within one business day. For account security issues (suspected fraud, unauthorized access), contact live chat immediately. We prioritize security tickets and respond within subject to verification.
Payments and transactions
To deposit via local payment, online payment, or e-wallet, log in to your sijago account and go to "Deposit." Select your payment method (mobile banking, local payment, or online payment), enter the amount, and click "Continue." You will be redirected to the e-wallet app or payment page. Confirm the transaction in your e-wallet. The deposit appears in your sijago account within subject to verification. If the deposit does not arrive after subject to verification, contact our support team with your transaction ID (visible in your e-wallet history). We can verify the payment and credit your account manually if needed. Minimum deposit is our welcome offer; maximum is our welcome offer per transaction.
Withdrawal requests are reviewed within one business day. If you withdraw to an e-wallet (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), the funds typically arrive within subject to verification after approval. Bank transfers (local payment, online payment, e-wallet, mobile banking) take one to two business days. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. You can check your withdrawal status in your account under "Transaction History." If a withdrawal is delayed beyond the stated window, contact support with your withdrawal ID. Minimum withdrawal is our welcome offer; maximum is our welcome offer per request.
Games and markets
Yes, demo mode is available for most slot games and some live-dealer tables. To access demo mode, go to the game lobby and look for the "Play Demo" or "Try Free" button. Demo mode gives you virtual credits (not real money) to explore the game rules and features. Demo play does not count toward any promotions or bonuses. You cannot withdraw demo winnings. Demo mode is useful for learning game mechanics before playing with real money. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not offer demo mode because they involve real dealers and live streaming. You can watch a live table for free before joining.
To enter a promotion code on sijago, go to your account settings and click "Promotions" or "Bonus Codes." Paste the code into the text field and click "Apply." The promotion will be activated immediately if the code is valid and you meet the eligibility requirements (e.g., minimum deposit, account age). If the code does not work, check that you have typed it correctly (codes are case-sensitive). If the code is still rejected, contact our support team with the code and your account username. We can verify the code and apply it manually if needed. Promotion codes are typically valid for 30 days from issue date.
Support and account care
For urgent issues, use live chat (available 24/7). Click the chat icon on any page and describe your problem. Our team responds within subject to verification during Jakarta business hours (08:00–18:00 WIB, Monday to Friday). Outside business hours, response times may be longer but we monitor chat continuously. For account security issues (suspected fraud, unauthorized access, compromised password), mention "URGENT SECURITY" in your message and we will prioritize your ticket. You can also call our support line during business hours. Email is best for non-urgent inquiries; we respond within one business day.
Still have questions? Our support team is ready to help. Contact us via live chat (24/7), email ([email protected]), or phone during Jakarta business hours. We speak Indonesian and English.