sijago Casino & Sportsbook Service Notice

Our services on sijago are available only where applicable local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. This page clarifies where sijago operates, what that means for account holders, and your responsibility to verify that access complies with your own jurisdiction's law.

sijago is an online entertainment platform that provides live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Our support team operates 24/7 in Indonesian and English.

This legal notice is not a licensing certificate or regulatory approval. We do not claim to be licensed by any specific government or regulatory body. Our operations are subject to the laws of the jurisdictions where our servers and service teams are located, and our services are available only to users in jurisdictions where online wagering is legal.

Service Availability and Jurisdiction Restrictions

We do not operate in jurisdictions where online wagering is prohibited by local law. Our platform detects your location based on your IP address, payment method origin, and account registration information. If we determine that you are accessing sijago from a prohibited jurisdiction, we will suspend or close your account and process a refund of any remaining balance.

Users are responsible for verifying that access and use of sijago comply with the laws of their own jurisdiction. We provide this platform on an "as available" basis in supported regions. We reserve the right to restrict access to users from any jurisdiction at any time and for any reason, including changes in local law or our business operations.

If you are unsure whether sijago is available in your jurisdiction, contact our support team before opening an account. We can provide general guidance, but you are ultimately responsible for confirming that your access is legal in your location. Ignorance of local law is not an excuse for violation.

Account Eligibility and User Responsibility

To open an account on sijago, you must:

• Be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher).
• Reside in a jurisdiction where our services are legally available.
• Not be a resident of any jurisdiction where online wagering is prohibited by law.
• Provide accurate information during account registration.
• Comply with all applicable local laws and regulations in your jurisdiction regarding online wagering, taxation, and account management.

By opening an account on sijago, you represent and warrant that you meet all the above conditions. You are solely responsible for understanding and complying with the laws of your jurisdiction. We do not provide legal advice, and we do not monitor or enforce compliance with your local laws on your behalf.

If local law in your jurisdiction changes and online wagering becomes prohibited, you are responsible for closing your account and withdrawing your balance immediately. If you fail to do so and we later detect your access from a prohibited jurisdiction, we may close your account without notice and forfeit your remaining balance in accordance with our Terms and Conditions

Data Protection and Privacy

We maintain strict data protection practices on sijago. Your account information, payment details, and gaming activity are protected using industry-standard encryption and secure infrastructure. For a full explanation of how we collect, store, and protect your data, please review our Privacy Policy

Our servers may be located outside your jurisdiction, and your data may be processed by our team members or third-party service providers in different countries. By using sijago, you consent to this international data transfer. We comply with all applicable data protection and privacy laws in the jurisdictions where we operate.

If you have a data protection complaint or privacy concern, contact our support team. We will investigate and respond within 14 business days. If you remain unsatisfied, you may escalate to the data protection authority in your jurisdiction.

Account Suspension and Closure

We reserve the right to suspend or close any account on sijago if:

• We detect access from a prohibited jurisdiction.
• We suspect fraudulent activity or violation of our Terms and Conditions
• You fail to comply with our Know Your Customer (KYC) verification requirements.
• You provide false or misleading information during registration or account management.
• Local law changes and your jurisdiction becomes a prohibited location.
• We determine that continuing your account violates applicable law or our business policies.

If we suspend or close your account, we will notify you of the reason via email if possible. If your account is closed, we will process a refund of your remaining balance within five to seven business days, minus any outstanding obligations or chargebacks.

You may also request account closure at any time by contacting our support team. Upon closure, your remaining balance will be refunded within five business days.

Legal Compliance and Regulatory Framework

sijago operates in compliance with the laws and regulations of the jurisdictions where our service is legally available. We maintain records of all transactions, account activities, and user interactions for a minimum of seven years to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations.

We may be required by law to report suspicious activity to government agencies, provide user information to law enforcement upon lawful request, or freeze accounts that are subject to legal proceedings. We comply with all such lawful requests within the timeframes specified by applicable law.

Our platform is regularly audited to verify fair play, secure payment handling, and compliance with applicable regulations. Results of these audits are available upon request to regulatory authorities.

Contact and Legal Inquiries

For questions about this legal notice, our jurisdiction restrictions, or our regulatory compliance, contact our support team:

• Live chat: Available 24/7. Response time subject to verification during Jakarta business hours (08:00–18:00 WIB, Monday to Friday).
• Email: Non-urgent inquiries receive a response within one business day.
• Mailing address: Available upon request via live chat or email.

For legal disputes or formal complaints, you may also contact the consumer protection authority or data protection authority in your jurisdiction. We will cooperate with all lawful requests from regulatory bodies.

By accessing and using sijago, you acknowledge that you have read and understood this legal notice, accept all jurisdiction restrictions, and agree to comply with the laws of your own jurisdiction. If you do not agree with any provision of this notice or our Terms and Conditionsdo not open an account. Your use of sijago constitutes your acceptance of this entire legal framework.