sijago Casino & Sportsbook Data Care

This page describes what we collect when you use sijago and how we keep that data protected. Our privacy practice reflects our commitment to transparency: we tell you exactly which data we retain, how long we hold it, and who has access to it. We do not sell your data to third parties, and we do not use your account information for marketing without your explicit consent.

When you register an account on sijago, open a live-dealer table, place a sportsbook bet, or withdraw funds to DANA, e-wallet, mobile banking, local payment, or a bank account, we collect certain information. This is unavoidable—we need your email, phone number, and banking details to operate your account and comply with anti-fraud and anti-money-laundering regulations. Our privacy policy explains how we collect, store, and protect that data.

Our services are available only where local law permits. By using sijago, you agree to this privacy policy and our data practices. If you have questions about how we handle your information, contact our support team anytime via live chat or email.

What Data We Collect on sijago

We collect the following categories of information when you use our platform:

• Account registration data: Your name, email address, phone number, date of birth, and address. We require these to verify your identity and comply with Know Your Customer (KYC) regulations.
• Payment information: When you deposit or withdraw, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the transaction date. We do not store your full card numbers or bank account numbers; our payment processor tokenizes these and retains them separately.
• Gaming activity: We log which games you play, which sportsbook markets you access, the amounts you bet, and the outcomes. This data helps us detect fraud, prevent money laundering, and analyze platform usage trends.
• Device and connection data: Your IP address, browser type, operating system, and device identifiers. We use this to detect unauthorized access attempts and to troubleshoot technical issues.
• Communication records: If you contact our support team via live chat, email, or phone, we retain those conversations. This protects both you and us by creating a record of the interaction.

We do not collect biometric data, video feeds from your device, or location data beyond your stated address. We do not track your browsing history outside of sijago.app. Our cookies track only your session state and preferences within our platform; they do not follow you to other sites.

How We Use Your Data

We use the data we collect for specific, necessary purposes:

• Account management: We use your email and phone number to manage your account, send transaction confirmations, and notify you of login attempts from new devices.
• Payment processing: We share your payment details with our payment processors to authorize deposits and withdrawals. These processors are contractually bound to protect your information and use it only for transaction processing.
• Fraud prevention and compliance: We analyze your account activity to detect suspicious patterns (e.g., large withdrawals immediately after account creation, deposits from multiple countries within hours). We report suspicious activity to the relevant authorities if required by law.
• Platform improvement: We analyze aggregated, anonymized data to understand which games are popular, which payment methods members prefer, and where our support team needs improvement. This data does not identify you personally.
• Legal compliance: We retain records of your transactions and account activity to comply with anti-money-laundering laws and to respond to lawful requests from government agencies.

We do not use your data for marketing purposes unless you opt in. We do not sell your data to advertisers or data brokers. If we use your data in a way not covered by this policy, we will ask for your consent first.

Data Retention and Deletion

We retain your account information for as long as your account is active, plus seven years after account closure (required by anti-money-laundering regulations in most jurisdictions). After seven years, we delete your personal information unless we are required by law to retain it longer.

Gaming activity logs—records of your bets, game outcomes, and account balance changes—are retained for three years. This period allows us to respond to disputes, investigate fraud, and comply with audit requirements. After three years, these logs are archived and are no longer accessible through our standard systems.

If you request account deletion before the seven-year retention period ends, we will anonymize your personal data immediately but retain transaction records in an encrypted, anonymized format for compliance purposes. You cannot have those records deleted earlier. If you have questions about deletion requests, contact our support team.

Your Rights and Our Obligations on sijago

You have the right to request access to all personal data we hold about you. You can ask for a copy of your account information, gaming history, and payment records at any time by contacting our support team. We will provide this information within 14 business days, free of charge, in a machine-readable format if you request it.

You have the right to request correction of inaccurate data. If your address or phone number has changed, update it in your Member Portal or ask our support team to correct it. We will verify your identity before making changes.

You have the right to request that we stop processing your data for marketing purposes. If you received an email from us and no longer wish to receive promotional messages, click the unsubscribe link in that email or contact our support team. You will be removed from our marketing list within 48 hours.

Cookies and Tracking Technology

Our platform uses cookies to store your session state, remember your language preference, and recognize you when you return. These are essential for the sijago experience to function. We also use cookies to count page views and measure feature usage. These analytical cookies do not identify you personally; they track aggregate behavior across all users.

You can disable cookies in your browser settings, but this will limit your ability to use sijago. Our mobile app does not use cookies; instead, it stores a session token on your device that serves the same purpose.

We do not use third-party advertising cookies. We do not allow advertisers to track you across sites for the purpose of serving targeted ads to you later. Our platform is ad-free, and we do not share cookie data with third parties for advertising purposes.

Third-Party Service Providers

We work with service providers who process data on our behalf:

• Payment processors: We use PCI-compliant payment gateways to process deposits and withdrawals. These processors see your payment method and amount but do not have access to your account activity or identity beyond what's necessary for the transaction.
• Cloud hosting providers: Our servers and databases are hosted by a major cloud provider. This provider has contractual obligations to protect your data and use it only to provide hosting services.
• Email and SMS delivery: We use a service provider to send transaction confirmations and password-reset links. This provider does not retain your messages or use them for any purpose other than delivery.
• Fraud detection and KYC verification: We use third-party services to verify your identity documents and detect suspicious account patterns. These services process your data temporarily and do not retain it after verification is complete.

All our third-party service providers are contractually bound to protect your data with standards equal to or greater than our own. We do not share your data with anyone else.

Security Measures We Take

We protect your data using industry-standard encryption (TLS 1.2 and higher) for all data in transit. Your account credentials and payment information are encrypted at rest using AES-256 or equivalent. We use multi-factor authentication to protect against unauthorized login attempts. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

Our staff undergoes annual security training and signs strict confidentiality agreements. We limit access to personal data to only those employees who need it to do their job. We monitor access logs to detect unauthorized attempts to view customer data.

If we discover a data breach, we will notify affected account holders within 72 hours and take immediate steps to contain the breach. We will also report the incident to the relevant regulatory authorities.

Changes to This Policy and Contact

We may update this privacy policy to reflect changes in our data practices or to comply with new regulations. We will notify you of material changes by email. Your continued use of sijago after a policy change constitutes your acceptance of the new policy.

If you have questions about this privacy policy or how we handle your data, contact our support team via live chat (available 24/7), email, or by visiting our FAQYou can also reach out with data access requests, deletion requests, or complaints. We aim to respond within 14 business days. Our services are available only where local law permits. By using sijago, you agree to this privacy policy.